EVALUASI PENGUKURAN WEBSITE LEARNING MANAGEMENT SYSTEM MENGGUNAKAN METODE WEBQUAL 4.0 PADA SMK NEGERI 2 KURIPAN
DOI:
https://doi.org/10.61805/fahma.v19i3.51Keywords:
WebQual 4.0, Learning Management System, Evaluation, Regresi Linier BergandaAbstract
This study aims to evaluate the measurement of service levels and user satisfaction of the
Learning Management System of SMK Negeri 2 Kuripan using the WebQual 4.0 method. To find out
and identify the significant influence of the Learning Management System service quality on service quality
and user satisfaction with perceptions measured using the variables approach in WebQual 4.0.
This study uses the Learning Management System website object at SMK Negeri 2 Kuripan
with the www.smkn2kuripan.id page, with a sample of 204 respondents, namely teachers and students.
the method used to evaluate the calculation of perception with the WebQual approach and variables as
well as the calculation of multiple linear regression analysis and science.
The results of the study indicate that there is a positive and significant and insignificant
relationship between the variables of website service quality. level of satisfaction. and intensity of use that
form the conceptual model of the study. So to improve service quality and user satisfaction. it is necessary
to maintain consistency in service performance by conducting periodic evaluations and perceptual
interactions with users. And what needs to be considered is related to the ease of Usability. Information
Quality. and Service Interaction Quality on the website. The results of the research are expected to help
the website manager of SMK Negeri 2 Kuripan to evaluate improvements and develop service quality
improvements based on user responses/perceptions in accordance with the expectations of users of SMK
Negeri 2 Kuripan.
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References
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